86% of consumers are willing to pay more for a great customer experience and by 2022, customer experience will overtake price and product as the key brand differentiator.*
Implementing and monitoring a robust Customer Experience Strategy is vital to protecting a business’ growth.
My CX, a division of TKW Research Group, was founded to help leading companies close the gap between the promise of service excellence and its delivery. We work closely with our clients to ensure they receive the best possible service.
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