My CX was a proud sponsor at the 2019 CX Awards held in Sydney in October. The Best Multi channel Customer Experience, sponsored by My
86% of consumers are willing to pay more for a great customer experience and by 2022, customer experience will overtake price and product as the
If you’re a bricks and mortar retailer, there’s no doubt the growth of online shopping has significantly disrupted your business. In 2015, less than 10%
How to ensure your frontline staff comply with your policies A bank might hire mystery shoppers for many reasons. Perhaps you want to improve the
My CX, a division of TKW Research Group, was founded to help leading companies close the gap between the promise of service excellence and its delivery. We work closely with our clients to ensure they receive the best possible service.
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