Sandhya Le Grand

Chief Operating Officer

Sandhya has over 30 years’ experience managing large scale operations. She runs all of our Melbourne, Sydney and New Zealand field operations, including managing/coordinating setup, consultation, data analysis, resource management, and timelines.

Sandhya directs large scale studies covering diverse issues and requiring complex scheduling of resources to meet quota targets. She manages a highly experienced and professional team who can capture extensive information directly or discreetly. You’ll love how her attention to detail, high service levels and problem-solving skills guarantee your project’s success.

Our Team

The MY CX team is a group of highly-skilled individuals passionate about customer experience. We work closely with our clients to ensure they receive the best possible service. Learn more about our team using the links below.

Mandy Admiraal

General Manager – Research & CX Specialists

Vani Pandya

National Manager

Dylan Murray

General Manager – Healthcare

Kris Ram

General Manager - NZ

Naomi Haque

Operations Manager - NZ

David Baxter

Chief Data Scientist

Tony Leiberman

Quality & Compliance Manager

Sandhya Le Grand

Chief Operating Officer

Our Unique Certifications & Accreditations

My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. The My CX quality management system is certified to ISO 20252, which sets out requirements for a quality management system and requires senior management to be responsible for the quality of client service and continual improvement. See all of our accreditations below.


“Good CX does the marketing for you.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

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