Tony Leiberman

QA & Compliance Manager

Working as our Quality Assurance & Compliance Manager, Tony has over 20 years’ experience, he focuses on ensuring quality & ethical standards are being met across all levels of the business. To best meet the needs of the clients Tony will ensure company policy is being followed by all department members and that the organisation’s messaging and behaviour reflect the rules and regulations of the company and our governing bodies.

Tony also reviews and analyses data in order todevelop plans to recruit, motivate, and encourage employees while striving to improve processes and service quality.

Our Team

The MY CX team is a group of highly-skilled individuals passionate about customer experience. We work closely with our clients to ensure they receive the best possible service. Learn more about our team using the links below.

Sandhya Le Grand

Chief Operating Officer

Mandy Admiraal

General Manager – Research & CX Specialists

Vani Pandya

National Manager

Dylan Murray

General Manager – Healthcare

Kris Ram

General Manager - NZ

Naomi Haque

Operations Manager - NZ

David Baxter

Chief Data Scientist

Tony Leiberman

Quality & Compliance Manager

Our Unique Certifications & Accreditations

My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. The My CX quality management system is certified to ISO 20252, which sets out requirements for a quality management system and requires senior management to be responsible for the quality of client service and continual improvement. See all of our accreditations below.


“Good CX does the marketing for you.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

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