Vani Pandya

National Manager

With over 12 years of experience in customer service, people management and event project management, Vani comes perfectly equipped for the role Head of Growth & Projects with My CX.  She takes the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.  She works seamlessly with the internal team, clients and the shoppers alike to ensure the success of campaign and delivers exceptional data each and every time.

When she is not juggling multiple national mystery shopping campaigns, Vani has a very full and colourful life.  She enjoys spending time with her daughter, creating TikTok content and hosting her radio show and many community cultural events – this girl does not like to sit still!!  Vani is certainly a person who lives life to the fullest and is never afraid of challenges!!

Our Team

The MY CX team is a group of highly-skilled individuals passionate about customer experience. We work closely with our clients to ensure they receive the best possible service. Learn more about our team using the links below.

Sandhya Le Grand

Chief Operating Officer

Mandy Admiraal

General Manager – Research & CX Specialists

Dylan Murray

General Manager – Healthcare

Kris Ram

General Manager - NZ

Naomi Haque

Operations Manager - NZ

David Baxter

Chief Data Scientist

Tony Leiberman

Quality & Compliance Manager

Vani Pandya

National Manager

Our Unique Certifications & Accreditations

My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. The My CX quality management system is certified to ISO 20252, which sets out requirements for a quality management system and requires senior management to be responsible for the quality of client service and continual improvement. See all of our accreditations below.


“Good CX does the marketing for you.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

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